Shipping & Returns

Delivery Times 

We deliver nationwide with Australia Post for a flat rate of $10.00 which is added to the shipping cart before checkout 

Capital City : 3-5 business days.*

Other : 5-7 business days.*

All prices are inclusive of GST.You may be required to pay shipping charges where a change in delivery date or delivery address is requested by you.

*These are estimated delivery times only and unfortunately we are not able to guarantee them. Hot:House of Trends Pty Ltd. will not be liable for any delay in the delivery. In particular when orders are placed during Promotional periods may be subject to delay.

Returns

Always shop exceptionally confident with Siyona Couture

Shopping with confidence is what we hope from our Siyona Women. The Siyona woman is a connoisseur of the exceptional. When you shop with Siyona Couture, we want you to enjoy your confidence when you are shopping at our store – the confidence of realising if you are not entirely satisfied with your purchase, you can simply return to our store with your proof of purchase and we will provide you solutions with our impeccable services within 14 days.

Proof of Purchase

Within the 14 days after your purchase, you are able to do exchanges but unfortunately we will not be able to offer you a refund. To be eligible for an exchange, your item must be unused and in the same condition that you have received it. It must be in the original packging with the lock pin tag still be intact from the garment. You will also be required the original proof of purchase for your exchange as well.

We would love to assist our customers as much as we can help you with our love. Happy shopping our prestigious Siyona Women!

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item or a different item, please send us an email at studio@siyona.com.au and send your item to: House of Trends Pty Ltd. 1137 High Street, Armadale, VIC 3143, Australia.

Shipping Your Returns

To return your product, you should mail your product to Hot: House of Trends Pty Ltd. 1137 High Street, Armadale, 3143, Victoria, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.