Shipping

Free standard shipping within Australia. We deliver with Australia Post. For international orders, please check the shipping options and total displayed at checkout before paying.

Estimated delivery times: Australian capital cities 3–5 business days; other Australian destinations 5–7 business days; international destinations 6–24 days. These are estimates, not guaranteed delivery dates. Promotional periods may cause delays.

Clearance items: size exchanges

We do not offer refunds or store credit for change of mind on clearance items. We offer one size exchange per item for the same style and colour, subject to stock availability and the conditions below. This voluntary policy does not affect your rights under Australian Consumer Law.

• Request your size exchange within 14 days of receiving your order, with proof of purchase.
• The garment must be unworn apart from trying it on, unwashed and unaltered, with all original tags and the lock pin tag attached. It must be free of stains, perfume and other signs of wear, and returned in its original packaging.
• You pay the return postage and the postage for the replacement garment. Free standard shipping on your original Australian order does not cover size-exchange postage.
• We inspect the returned garment before sending a replacement.
• If the required size is unavailable, we cannot offer a voluntary size exchange, change-of-mind refund or store credit.

Please check our size chart before ordering. Contact us if you need help choosing your size.

How to request an exchange

Email studio@siyona.com.au with your order number, item and requested size before posting your garment. We will confirm availability, postage costs and return instructions. We recommend tracked return postage.

Return address: Hot: House of Trends Pty Ltd, 48 Beachview Parade, Point Cook VIC 3030, Australia.

Faulty items and your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. These rights apply to clearance items too. If an item is faulty, not as described or otherwise fails a consumer guarantee, contact us so we can assess the problem and provide the remedy required by law.

The size-exchange conditions above, including the 14-day request period, tags, packaging, one-exchange limit and customer-paid postage, do not restrict your statutory rights. Where a fault is confirmed, we will reimburse reasonable return shipping costs. You may be entitled to a refund, replacement or repair depending on the circumstances.